Rank Higher On Local Searches
Local Searches are the ones that generally involves the term "near." This indicate that the customer are looking for products and services in their locality. Which is why, ranking for these terms has become necessary in order to engage with more and more customers.
Considering the current behaviour and preferences of the customers, it can be concluded that more than 75% of the searches are followed by a physical visit. Therefore, losing your ranking might ultimately lead to a loss of genuine customers. While we take different measures to stay at the top results, the following things might affect your ranking:
- Having fake reviews on your GMB profile (as these are easy to detect).
- Your Google Business Profile has not been verified.
- Content or the information in the GMB profile is not up to the mark.
- Incomplete profile or missing contact details.
- The location is not updated on Google Maps.
No customer engagement or response to the People review.
List Business On Google Map
The major advantage of having a Google My Business Profile is a chance to engage with the customers directly. Through the local listing, customers can easily check your profile, what you sell, feedback from others and most importantly, your verified physical location. The verified address can add up to build credibility among your customers. However, updating your location on Google Maps might actually help them to reach to physical location more easily.
Also, Google Maps listing can easily boost your visibility in front of a targeted audience. Common benefits based on which you can get through Google Maps local listing are:
Enhanced visibility on Google Maps even when someone is looking for nearby places.
Drive traffic to your website or your GMB profile.
Add Business Information
Physical address is the most important piece of information based on which your GMB profile can be verified. Adding a physical location is the first thing that needs to be done as part of GMB SEO service. Further details you need to add to make your GMB profile more relevant in front of potential customers include:
- Contact Details (Phone number and Website Address)
- Your business hours
- Exact Description of your business.
- Working Hours
- Your products and Services
- Reviews
- Posts
Providing the basic and the necessary information will help to drew a larger picture about your business making it more easy for them to reach you.
These details will help you boost your site's local SEO.
List Products/Services
Google My Business is another platform that businesses can utilize to showcase their products and services. Listing products and services is really necessary to inform users what you do/sell. Along with that, users can have several other benefits, some of which are listed below:
- It is free advertising of your products in front of the customer.
- Chances for user engagement make it more easy to attract new customers.
- Product listing on GMB is easy to manage.
- 80% of the users first check the product online only, after which they proceed to make a physical visit.
- Enhanced user experience or simply leading to more conversion.
Common businesses that have benefitted the most from GMB product listing include:
- Restaurants
- Retails Stores
Service Providers (Tourism, Theatre)
Display Your Business
Google My Business is one of the most powerful and high-performing SEO tools. This tool helps businesses to rank higher on local searches and attract more local audiences.
Google My Business has upgraded the new performance report from the insights report, which means it has added a section for people who checked your business profile. This section shows how people find the local listing through Search Engine Result Pages (SERP) or Google Maps.
Additionally, you can provide complete details about your business to tell the visitors about who you are. Including important information related to the business, such as product details, service areas, store address, and business description, can help you to present a brief overview of your business in front of the site visitors.
When you provide updated and accurate business information, it acts as a trust factor in the mind of visitors, giving a clear signal to them about your company's credibility.
Your Google My Business profile allows you to control and update the contact details, business hours, and other crucial details as needed. Whether you want to gain more foot traffic or web traffic, Google is the ultimate search engine to which people are referred.
By displaying your business on your Google My Business profile, you are ensuring that people will find your business when looking for products or services like yours in a local area.
Reply To Reviews
Google My Business is the perfect platform for various to directly engage with their customers. The review section is a tool that can be utilized by the both customer and the business. Previous visitors or the customers who have make a purchase can submit a review providing their feedback or experience with your products and services.
While the review can be either positive or negative, you need to revert to each and every review. This easily creates an impression that you value your customer's feedback. Even on the negative side, connect with the user, note their issue, and take appropriate action accordingly.
The importance of replying to reviews from customers can be indicated by the following facts:
- It shows your rectitude and your behaviour towards customers.
- This is a chance for the businesses to see how well their product is working.
- Customers giving positive feedback are your free promoters.
- Engagement with customers will directly contribute to brand recognition.
When you are responding to reviews, it tells Google that you are engaging well with your customers and helps boost the rank. As a local business owner, you must focus on reverting to reviews and gaining positive customer feedback, which can help you increase foot traffic.
Direct Chat With Customers
While from reviews, it can be easy to check for customer feedback, through the direct tool, it can be easy to engage with new customers. Once you verify your business physical address, you can easily add a messaging option. Through this, anyone having a query or interest in your product and services can easily connect with you. Through the direct chat option on your GMB profile, you can access the following benefits:
- Meet customers at the time of need.
- Ensure high-value services to customers.
- Assuring customer satisfaction.
- Providing 24/7 help assistance.
- Better customer engagement.
- It helps in understanding the customer's mindset.
Google's business chat feature is available in two different ways i.e. Google Business Profile and Google's business messages integrated with various third-party API applications. GMB business chat feature is limited, but it provides enough chat functions for local businesses, so that the local businesses can meet potential customer's needs and demands.
Respond To Customer Queries
The reason why Google My business is the perfect platform because it offers a direct interface between the business and its customer. Through a GMB profile, you can found provide each and every details related to your business. Be it your physical location, product overview or any other details, it will be front of the users. Along with that, customer also have the option to raise any question to which you can revert to. Putting in simple words, Google My Business can help the business to interact with customers and understand their mindset.
What our Google My Business experts can do is respond on your behalf or simply create an FAQ section in your GMB profile comprising of the most common queries of the customers. Otherwise, our team can respond on your behalf simply answering their queries leading to better customer engagement. Responding to customer queries can offer you the following benefits:
- More customer engagement.
- Have a chances to understand your customer better.
- Improve overall brand image.
- Business can find their loopholes and easily work on their products.
Get More Customers
GMB accounts help businesses get featured on search engine result pages. It is a free, cost-effective tool for SMEs. Google My Business account helps to provide useful and necessary information about your business, products, and services to your customers. It ensures that when someone is searching for similar services online, getting your business listed in the GMB will provide the customers with contact details, working hours, holidays, websites, etc.
Apart from this, a listed business appears more credible to potential customers. You can also add pictures in your profile showing your physical space, products or services, etc.
It's 100% worth enhancing your Google My Business listing as it is likely to double the interest in your products, resulting in visitors purchasing your products or services.
How does GMB help bring more customers?
- Better rank on SERP
- Build credibility for your site
- Provide customer reviews
- Enhance the visibility of your site
- Improves website visibility and discoverability
GMB allows you to appear on Google Maps and Google Local Pack Listing